I’ve been thinking a lot about the great AWS fail of April 2011. Thinking about the level of stress it incurred upon IT folk around the nation, their users and customers, and the Amazon staff themselves: I have a lot of … Continue reading
Yesterday morning I was greeted by the message that makes all sysadmins quake: “Three libraries called, their websites are down. Oh, and our website is down too.” Just typing it out puts my stomach in a knot. Further investigation of … Continue reading
Jing. I am often in the situation where a member will call and be unable to describe their problem. This relates specifically to our ILS, Koha, as we often get reports of “it gave me this weird prompt” or “this item … Continue reading
